Rental Terms and Cancellation Policy
The plain-English rules for payment, renewal, servicing, cancellation, damage and pickup.
A person answers Mon–Sat, 7 AM–7 PM. Forms get a reply within one business hour.
Booking and quotes
Every rental starts with a written, itemized quote. The quote lists each unit, the rental length, delivery and pickup, any rush or extra service fee, and sales tax. The order is confirmed when you accept the quote and payment is set up.
Payment
Event rentals are paid at booking. Monthly rentals charge the first 28-day cycle and delivery on delivery day, then each later cycle automatically to the card or account on file. Contractor accounts may pay by invoice, due in 30 days. We accept Visa, Mastercard, Discover and American Express with no card surcharge.
Rental periods and renewal
Event rentals cover up to 3 days on site. Monthly rentals run in 28-day cycles and renew until you request pickup. Partial cycles are not prorated.
Servicing
Rentals of 7 days or more include one service visit per week on a fixed day. Extra visits are billed per visit. If weather or blocked access prevents service, the visit moves to the next safe day.
Cancellation
Cancel 48 hours or more before delivery for a full refund. Cancellations inside 48 hours are charged the delivery fee. Once a unit is delivered, event rentals are not refundable.
Pickup
Request pickup at least 2 business days ahead. Billing stops on the pickup date you request. If the unit is blocked at pickup, a return-trip fee applies.
Customer responsibilities
Provide a level, reachable spot, keep access open on delivery, service and pickup days, and do not move units with waste in the tank. Do not put trash, hazardous materials or chemicals in a unit.
Damage and loss
You are responsible for damage from fire, tipping, vehicles, graffiti, vandalism or misuse, billed at repair cost, and for units lost or stolen, billed at replacement cost. Normal wear is never charged.
Liability
Units are placed where you direct. We are not responsible for damage to the ground surface under a unit or the truck path you choose, except where caused by our negligence.
Last updated 2026-11-15. Questions? Call (315) 660-6075.